I had some feedback recently from a person who had been using www.clubsational.com.au and left some feedback about their local Club. They did not name the Club, but it was obvious by the persons comments that it was one that was listed on our website. The comment was in terms of what could be done to improve Clubsational? The answer was:
'I feel that the Club has all the needs for every one and there is no need to change anything, you have the best food and the staff are so friendly and I have only been at your club a few times...'
This is great feedback to get....but what if the reality is a bit different? Are staff motivated to provide the best customer experience? Are they friendly? Do they enjoy their job? I think that the most spectacularly presented venue and state of the art facilities can be let down if the customer's experience is not a positive one.
Think about keeping your staff motivated and enjoying their job by refreshing them with a coat of paint!! Not literally of course.......When the walls of a building are starting to look a bit tired, we give them a coat of paint to refresh and invigorate and create a positive experience.
Sometimes a simple gesture to your staff can inspire and motivate them and provide them with a new lease on life and their job. What about for all the Mum's out there coming up to Mothers Day....could you provide an incentive for them and their family to enjoy your Clubs facilities or what about just a simple note with payslips saying Happy Mothers Day and thank you for your contribution at work.....that's free and easy to arrange.
We all get tied up working towards reaching our destination - when what is most important, is the journey, our experiences and the people that we meet along the way!
The smallest gesture to acknowledge the efforts of others can often mean the most - what could be more refreshing than that!
Happy Mothers Day 2009 for Sunday 10th May.
Subscribe to:
Post Comments (Atom)
Posts
No comments:
Post a Comment